A real person reads every message, and we answer within one business day — Monday to Friday, 9am to 5pm ET. Weekend messages get answered Monday.

Use the form below, or email us directly at hello@wearlucina.com. If it's about an order, include your order number and we'll be faster.

Returns and warranty claims go to the same place. You'll get a prepaid label back — you never pay postage to return something to us.

We don't run a phone line. A small team answering email carefully beats a number nobody picks up, and it means you can write at 3am with one hand.