Shipping Policy
Last updated: August 6, 2026
Everything below is how shipping actually works at Lucina. No asterisks, no fine print that contradicts the headline.
Free shipping, always
Standard shipping is free on every order, with no minimum spend. There is no separate shipping charge at checkout, and no handling fee added afterwards. The price you see on the product page is the price you pay.
Where we ship
We currently ship within the United States only — all 50 states, plus Washington, D.C. We can deliver to street addresses and PO boxes.
We do not currently ship to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands) or to APO/FPO/DPO military addresses through our normal checkout. If you're at one of those addresses, email us at hello@wearlucina.com before ordering and we'll tell you honestly whether we can get it to you.
We do not ship internationally yet. If you're outside the U.S. and want to know when we will, email us and we'll let you know when it changes.
How long it takes
- Processing: 1–2 business days. This is the time between you ordering and the package physically leaving our fulfilment partner.
- Delivery: 5–10 business days after dispatch.
- Total, door to door: roughly 6–12 business days.
Business days are Monday to Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing the next business day.
Most orders arrive at the earlier end of that range. We quote the wider range because we would rather under-promise than have you refreshing a tracking page on day six wondering if something went wrong.
Tracking your order
You'll get two emails from us: one confirming your order straight away, and one with a tracking number as soon as the package is scanned by the carrier. Tracking usually takes 24–48 hours to start showing movement after you receive that second email — that gap is normal and doesn't mean anything is wrong.
You can track your order any time on our order tracking page.
If the confirmation email hasn't arrived within a few hours, check your spam or promotions folder first. If it's genuinely missing, email us and we'll resend it.
Carriers
We ship with USPS and UPS. The carrier is chosen based on your address and what will get the package to you fastest; you can see which one is carrying your order on your tracking page.
If your address is wrong
Please check your shipping address carefully at checkout. If you spot a mistake, email us at hello@wearlucina.com within 24 hours of ordering with your order number and the corrected address, and we'll fix it before the package leaves.
After 24 hours we usually can't intercept it. If a package is returned to us because the address was incomplete or incorrect, we'll contact you and reship it once, free of charge. If you'd rather not have it reshipped at that point, we'll refund you in full.
Delayed, lost or stolen packages
Once a package is with the carrier, its timing is out of our hands — weather, carrier backlogs and holiday volume can all add days. That doesn't make it your problem to solve, though. Here's what we do:
- No tracking movement for 10 business days: email us. We'll open a trace with the carrier and, if it doesn't turn up, send you a replacement or refund you in full — your choice.
- Marked delivered but not there: check with anyone else at the address and look around porches, mailrooms and side doors first, then give it 48 hours (carriers occasionally scan early). If it still hasn't appeared, email us within 7 days of the delivery scan and we'll make it right.
- Arrived damaged: email us a photo of the box and the product within 7 days of delivery. We'll send a replacement immediately. You don't need to send the damaged one back unless we ask.
Changing or cancelling an order
You can cancel any order for a full refund as long as it hasn't shipped yet — just email us with your order number. Once it's shipped, it falls under our Returns & Refunds Policy instead, which gives you 60 nights and free return shipping, so you're covered either way.
Taxes
Sales tax is calculated at checkout where applicable and shown before you pay. There are no customs charges or import duties, because we ship domestically only.
Questions
Email hello@wearlucina.com. A real person answers, usually within one business day, Monday to Friday.