Returns & Refunds
Last updated: August 6, 2026
You have 60 nights from the day your order arrives to decide whether Lucina Wrap™ helps. If it doesn't, send it back. We pay the return shipping and refund you in full. There are no conditions, no forms asking you to justify it, and no restocking fee.
We ask for 60 nights rather than 7 or 14 because this isn't the kind of thing you can judge in a week. Most women describe the first week as unremarkable and the real difference somewhere around week five or six. A short return window would quietly work against you, so we don't have one.
What you can return
Lucina Wrap™, used or unused, in any condition that isn't deliberate destruction. You can have worn it every night for two months. You do not need the original packaging, and you don't need to explain what didn't work — though if you tell us, it genuinely helps us build a better version.
The 60-night guarantee covers one unit per customer or household. If you bought more than one — a second unit, or one as a gift — additional units can be returned unopened and unused within the same 60 days for a full refund.
Gift cards are the only thing we can't refund.
How to start a return
- Email hello@wearlucina.com with your order number and the word "return". That's the whole requirement.
- We'll reply within one business day with a prepaid return shipping label and the return address.
- Put Lucina Wrap™ and its charging cable in any box or padded envelope you have, stick the label on, and drop it off. You don't need to buy packaging.
Return shipping is on us. You will never be asked to pay postage to return something to Lucina.
When you get your money back
We issue your refund within 2 business days of the return being scanned by the carrier — not when it lands on our shelf. You shouldn't have to wait on our warehouse.
The refund goes back to the original payment method for the full amount you paid, including any tax. Your bank or card issuer then takes a further 5–10 business days to post it to your account; that part is out of our control. If it's been longer than 10 business days since we told you the refund was issued, email us and we'll chase it with you.
If you paid with a buy-now-pay-later provider (Shop Pay Installments, Klarna, Afterpay or similar), the refund is applied against your plan with that provider and any remaining instalments are cancelled by them.
Exchanges
Lucina Wrap™ comes in one size, so there's rarely anything to exchange. If your unit is faulty, we don't run an exchange process — we just send you a new one straight away and take care of the old one. See below.
Faulty, damaged or dead on arrival
Email us at hello@wearlucina.com with your order number and a short description or photo of the problem. We'll ship a replacement immediately, at no cost to you, and send a prepaid label for the faulty unit. You don't have to wait for us to receive the old one first.
12-month limited warranty
Beyond the 60-night guarantee, Lucina Wrap™ carries a 12-month warranty from the date of delivery against manufacturing defects — including the heating element, the LEDs, the battery failing to hold a charge, and the closure or stitching failing in normal use.
If any of that happens within 12 months, we'll repair or replace the unit free of charge. We may ask for a photo or a short description of the fault, and for the faulty unit back at our expense.
The warranty doesn't cover accidental damage, water damage from submersion, damage from a non-approved charger, normal cosmetic wear such as fading fabric, or units that have been opened or modified. If we can't determine the cause, we'll default to replacing it — we'd rather be wrong in your favour.
Cancelling before it ships
If you change your mind before your order is dispatched, email us with your order number and we'll cancel it and refund you in full the same day. See our Shipping Policy for timing.
Orders bought somewhere else
We sell Lucina Wrap™ only through wearlucina.com. If you bought from another retailer or a marketplace listing, we can't verify or refund that order and you'll need to go back to whoever sold it to you. If you're not sure whether what you bought is genuine, send us a photo and we'll tell you.
Your legal rights
Nothing in this policy limits the rights you have under applicable U.S. federal or state consumer protection law. Our 60-night guarantee and 12-month warranty are offered in addition to those rights, not instead of them.
Questions
Email hello@wearlucina.com. We answer within one business day, Monday to Friday, and we won't make you argue for a refund you're entitled to.