Nothing. Standard shipping is free on every order, with no minimum spend and no handling fee added later. The price on the product page is the price you pay, plus sales tax where it applies.

We dispatch within 1–2 business days, and delivery takes a further 5–10 business days. So 6–12 business days door to door, and usually the earlier end of that.

You'll get a tracking number by email the moment it leaves. Tracking often takes 24–48 hours to start showing movement — that gap is normal.

Full details in our Shipping Policy.

The United States only for now — all 50 states plus Washington, D.C., including PO boxes.

We can't yet ship to U.S. territories or APO/FPO addresses through normal checkout, or internationally. If you're outside our range, email hello@wearlucina.com and we'll tell you honestly whether we can help.

Track it any time at wearlucina.com/pages/track-order using the number in your shipping email.

If tracking hasn't moved in 10 business days, email us. We'll trace it with the carrier and either replace it or refund you in full — your choice, and you don't have to chase us for it.

Send it back within 60 nights of delivery and we'll refund you in full. No conditions, no forms asking you to justify it, no restocking fee — and we pay the return postage.

Used is fine. You can have worn it every night for two months. You don't need the original box.

Email hello@wearlucina.com with your order number and the word "return" and we'll send a prepaid label within one business day.

Because this isn't something you can judge in a week. Most women describe week one as unremarkable, the sharp catch easing around week two or three, and the real difference at five or six weeks of using it most days.

A 14-day window would quietly work against you. So we don't have one.

We issue the refund within 2 business days of your return being scanned by the carrier — not when it reaches our shelf. Your bank then takes 5–10 business days to post it.

It goes back to the card or account you paid with, for the full amount including tax.

Lucina Wrap™ has a 12-month warranty from delivery against manufacturing defects — the heating element, the LEDs, the battery not holding charge, the closure or stitching failing in normal use.

Send us a photo and we'll ship a replacement straight away, free. You don't wait for us to receive the old one first.

Yes — email us within 24 hours with your order number. Before dispatch we can cancel for a full refund or correct your address.

After it ships we usually can't intercept it, but the 60-night guarantee and free return shipping cover you anyway.

No. Lucina Wrap™ is a wearable comfort product. It hasn't been evaluated by the FDA and it isn't intended to diagnose, treat, cure or prevent any condition.

It doesn't immobilise your wrist, so it isn't a substitute for a splint if you've been prescribed one. If you have reduced sensation in your hand, a skin condition on the area, or you're unsure for any reason, please read our Medical Disclaimer and ask your provider first.

Email hello@wearlucina.com. We answer within one business day, Monday to Friday, 9am–5pm ET.

We don't run a phone line — a small team answering email carefully beats a number nobody picks up, and it means you can write at 3am with one hand.